Change your password

  • Please enter your old password.
  • Your password must contain between 8 and 16 characters and cannot contain your name, your previous password, or your username.
  • Your password must contain at least 3 of these types of characters: upper case letters, lower case letters, numbers, symbols.
  • This field cannot be blank.
  • Please re-enter and confirm your password.

Personal verification questions

Please select three personal verification questions, enter your answers and click save. Personal verification questions allow you to conveniently reset your password online. Should you ever forget your password, answering the questions you select here will let you choose a new password.

This is a one-time set up, but you can change your personal verification questions at any time.

Helpful tip:
Choose questions and answers that you will be able to remember, but will be difficult for others to guess or learn about you.


If you need assistance please contact us at 1-800-667-4266 or email DTSC@manulife.com.