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Repsource > Privacy Policy

Client access to personal information


  • If asked:
    • You must inform the client about the existence, use and disclosure of their personal information.
    • You must give clients access to the personal information you hold about them. Valid exceptions may include the following:
      • Prohibitively costly to provide
      • Information contains references to other individuals
      • Cannot be disclosed for legal, security, or commercial proprietary reasons
      • Information subject to solicitor-client or litigation privilege.
    • You must account for how the information is and has been used.
    • You must inform them of third parties to whom the information has been disclosed.
      • You should be as specific as possible
  • You should respond to a request for access within a reasonable amount of time.
    • 30 days is a reasonable amount of time.
    • You must not charge clients for a response.
    • You must provide the information in a format that is generally understandable.
  • If you cannot provide the client with access to all the personal information you hold or have disclosed or when a challenge is not resolved to the satisfaction of the client you must contact the Distribution Privacy Officer. Distribution Privacy Officer, 500 King Street North, Waterloo, ON, N2J 4M1, Del Stn, 5004B.

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