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Annual customer survey continues

Annual customer experience survey aims to help us improve

Between August 19 and September 8, Ipsos will conduct a survey of our Group Benefits and Group Retirement advisors, plan sponsors and plan members, on Manulife’s behalf, as part of the annual customer experience survey.

The annual survey helps us gather valuable feedback and insight from our advisors, plan sponsors and plan members, to help us continue to improve the way we do business together.

This is the third of four waves of surveys that Ipsos is conducting – the first two were in March and May. The last one of 2019 will take place in November. Details will be communicated closer to the date.

How this will happen

  • Ipsos will contact a random sample of GB and GRS advisors, plan sponsors and members, by email, to participate in the survey about Manulife.
  • The survey is optional – those contacted can decide if they want to complete it.
  • It should take about 12 minutes to complete.

Ipsos follows Manulife’s privacy guidelines and policies to run the study. We have provided only contact information to Ipsos. We have not shared any information specific to products or investments.

Impact on you, plan sponsors and members

  • May be contacted by Ipsos between August 19 and September 8 to complete a short customer experience survey. (Participation is optional.)
  • If you are contacted by Ipsos, we encourage you to participate to help us provide better service to you, your clients and members.
  • If a client or plan member asks you about the Ipsos-conducted Manulife surveys, please let them know the surveys are legitimate and confidential and encourage them to participate.
Questions? Talk to your Manulife representative.
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