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Insurance Contact Us

 Contact your wholesaler

 Sales Managers

SALES MANAGERS

Rob Hollingsworth
VP & Head of Individual Insurance Sales
519-594-7062

Chris Connelly
Head of Insurance Sales, Ontario West & Atlantic
519-747-7000 Ext. 244064

Guy Couture
Head of Insurance Sales, Quebec
1-866-236-7323

James Richmond
AVP, Broker Sales & Support, Affinity Markets
519-594-8338 Ext. 242587

Tammy Hynes
Head of Insurance Sales, Western Canada
M. 604-379-1721

Kevin Murphy
Head of Insurance Sales, GTA & Central East Ontario
519-747-7000 Ext. 244077

Nicholas Pascoe
AVP Insurance Sales, Retail Accounts
519-897-9117

Sarah Schilbe
Insurance Sales Director - Central West ON, Atlantic & Alberta

Stephanie Partington
Insurance Sales Director - British Columbia & GTA

 Inforce and New Business Inquiries

Life Insurance
Monday - Friday 8 a.m. to 8 p.m. ET
Clients can call us at: 1-888-626-8543
Living Benefits
Monday - Friday 8 a.m. to 7 p.m. ET

Call us (outside Quebec)
New Business & Inforce Toll-Free Lines
Independent Advisors 1-877-626-8543
MGA Head Offices 1-888-304-3188
MGA Advisors Contact your MGA Head Office
National Accounts Head Offices 1-888-533-9444
National Account Representatives 1-888-533-9444
Living Benefits Claims (including waiver of life premium) Toll-Free Lines
for Independent Advisors, MGA Head Offices, National Accounts Head Offices 1-866-575-0684

Fax us (outside Quebec)
New Business Toll-Free Fax Lines
All Products - for Independent Advisors, MGA Head Offices, National Accounts Head Offices 1-800-871-5122
Inforce Toll-Free Fax Lines
Life (including death claims) for Independent Advisors, National Accounts Head Offices 1-877-763-8834
Life (including death claims) for MGA Head Offices 1-866-759-5556
Living Benefits for Independent Advisors, MGA Head Offices, National Accounts Head Offices 1-877-271-5494
Living Benefits Claims (including disability premium waivers) for Independent Advisors, MGA Head Offices, National Accounts Head Offices 1-866-905-1112

Email us
  LIFE LIVING BENEFITS
New Business can_ind_life_new_business@manulife.com can_ind_life_new_business@manulife.com
Inforce ILC_ASC@manulife.com LBPS_ASC@manulife.com
Claims claims_life@manulife.com cc_987@manulife.com

Courier
Life, critical illness, disability & long term care Living Benefits Claims
Manulife Financial
Individual Insurance
500 King St. N.
Waterloo, ON N2J 4C6
Manulife Financial
Toronto Living Benefits Claims
250 Bloor Street East
Toronto, ON M4W 1E6
Cheques – payments for life, critical illness, disability & long term care
Individual Insurance Payment Centre
Manulife Financial
2000 Mansfield St., Suite 1310
Montreal, QC  H3A 3A1

First class mail
Life, critical illness, disability & long term care Living Benefits Claims
Manulife Financial
Individual Insurance
500 King St. N.
PO Box 1669
Waterloo, ON N2J 4Z6
Manulife Financial
Toronto Living Benefits Claims
250 Bloor Street East
Toronto, ON M4W 1E6
Cheques – payments for life, critical illness, disability & long term care
Individual Insurance Payment Centre
Manulife Financial
PO Box 11635
Downtown Station
Montreal, QC  H3C 5Z1

 Inforce and New Business Inquiries (Quebec)

Life Insurance
Monday - Friday 8:30AM to 5PM ET
Clients can call us at: 1-888-626-8843
Living Benefits
Monday - Friday 8:30AM to 5PM. ET

Call us (in Quebec)
New Business & Inforce Toll-Free Lines
Independent Advisors 1-877-626-8843
MGA Head Offices 1-877-626-8843
MGA Advisors Contact your MGA Head Office
National Accounts Head Offices 1-877-626-8843
National Account Representatives 1-877-626-8843
Living Benefits Claims (including waiver of life premium) Toll-Free Lines
for Independent Advisors, MGA Head Offices, National Accounts Head Offices 1-866-575-0684

Fax us (in Quebec)
New Business for Independent Advisors, MGA Head Offices, National Accounts Head Offices Toll-Free Fax Lines
All Products 1-800-288-1213 or
(514) 286-0146 (in Montreal)
Inforce Toll-Free Fax Lines
Life (including death claims) 1-877-271-5494
Living Benefits 1-866-271-5494
Living Benefits Claims (including disability premium waivers) 1-866-905-1112

Email us
  LIFE LIVING BENEFITS
New Business NAMTL@manulife.com NAMTL@manulife.com
Inforce cscq@manulife.com LBPS_ASC@manulife.com
Death Claims SIEGECLAIM@manulife.com  

Mail via courier or first class postage
Life, critical illness, disability & long term care to Montreal Living Benefits Claims to Toronto
Manulife Financial
Individual Insurance
2000, rue Mansfield
Bureau 1310
Montreal, PQ H3A 3A1
Manulife Financial
Toronto Living Benefits Claims
250 Bloor Street East
Toronto, ON M4W 1E6
Cheques – payments for life, critical illness, disability & long term care
Courier First class mail
Individual Insurance Payment Centre
Manulife Financial
2000 Mansfield St., Suite 1310
Montreal, QC H3A 3A1
Manulife Financial
Toronto Living Benefits Claims
250 Bloor Street East
Toronto, ON M4W 1E6

 Lifecheque Basic Critical Illness Insurance

For more Product and Marketing information about Lifecheque Basic Critical Illness Insurance, contact our Living Benefits sales team at:
1-800-346-9285

Broker Support:
1-877-654-2757
AM_BROKERSUPPORT@manulife.com

Please send all Applications and mail to:

For Regular Mail: For Courier:
Manulife Financial
P.O. Box 670
Stn Waterloo
Waterloo, ON
N2J 4B8
Manulife Financial
500 King Street
Affinity Markets New Business
Delivery Station 500-GB
Waterloo, ON
N2J 4C6

 Travel Insurance

For more Product and Marketing information about Manulife Financial's travel insurance plans, contact our Living Benefits sales team at:
1-800-346-9285

Broker Support:
1-877-654-2757
AM_BROKERSUPPORT@manulife.com

All application forms along with payment should be mailed to:

Manulife Financial Travel Insurance
P.O. Box 4262, Stn A,
Toronto, ON M5W 5T4

 Health & Dental

For more Product and Marketing information about Flexcare™, FollowMe™ or The Association Health and Dental Plan, contact our Living Benefits sales team at:
1-800-346-9285

Broker Support:
1-877-654-2757
AM_BROKERSUPPORT@manulife.com

Please send all Applications and mail to:

For Regular Mail: For Courier:
Manulife Financial
P.O. Box 670
Stn Waterloo
Waterloo, ON
N2J 4B8
Manulife Financial
500 King Street
Affinity Markets New Business
Delivery Station 500-GB
Waterloo, ON
N2J 4C6

 Former Standard Life Individual Insurance

If you are a former Standard Life advisor and have questions or want to make changes to your Standard Life insurance, you can contact us:

By mail:
Manulife Investments
500 King Street North
Waterloo, Ontario N2J 4C6
By courier:
Manulife Investments Operations
900 – 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8

By phone:
1-888-841-6633
By fax:
1-888-533-3330
By e-mail:
ILC_ASC@manulife.com

 Compliance Insurance Examination Team

April Sutherland
Compliance Team Leader, Insurance Examiner
1-888-773-1555 x217134
april_sutherland@manulife.com

Sylvie Levesque
Compliance Insurance Examiner
1-888-773-1555 x305228
sylvie_levesque@manulife.com
Isabel Rodrigues
Compliance Insurance Examiner
1-888-773-1555 x249672
isabel_rodrigues@manulife.com

Aida Finch
Compliance Insurance Examiner
1-888-773-1555 x283607
aida_finch@manulife.com

 Senior Compliance Officers


Cindy Bauder
, Manager, Market Conduct
519-594-2662 ext. 242662
cindy_bauder@manulife.com

Barry Barnabei, Senior Compliance Officer, Market Conduct
519-747-7000 ext. 286480
barry_barnabei@manulife.com


Cynthia Baxter, Senior Compliance Officer, Market Conduct
519-747-7000 ext. 244288
cynthia_baxter@manulife.com


 Insurance Compliance Officer for Advisory Services advisors

Sandy Matesic, Manager, Insurance Compliance
519-747-7000 x283600
sandy_matesic@manulife.com

 Head Office

Kim Hayes, Director, Market Conduct Compliance
519-747-7000 x245624
kim_hayes@manulife.com

Lucinda Douglas, Compliance Analyst 
519-747-7000 x248815 
Lucinda_douglas@manulife.com

Janet Magda-Stasso, Compliance Administrator 
519-747-7000 x237639 
Janet_stasso@manulife.com




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