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Getting started with Manulife Bank - Repsource

Advisor Support Centre

Our well-trained Advisor Support Centre team is dedicated to getting you the answers and the help you need in a timely manner regarding:

  • Bank Product details.
  • Sales and marketing support.
  • Existing business and in-process applications.
  • What forms to use and how to complete them.
  • Large deposit notifications.

Click here for a summary of the client information you can obtain.

Available 8AM to 8PM, Monday to Friday, our team will help you build your business with banking solutions.

Phone: 1-800-567-9170
Fax: 1-877-565-2265
Mail: Manulife Bank
Delivery Station 500-M-A
500 King Street North, P.O. Box 1602
Waterloo, ON  N2J 4C6

Your banking sales support team

Your Business Development Consultant (BDC) will be your primary point of contact with us. He or she will inform you on all of our products, discuss sales strategies and potential opportunities with you, and introduce you to other bank specialists when needed.

The Retail Lending Specialist will be the territory partner of your Business Development Consultant. He or she will take your client referrals for Manulife One and Manulife Bank Select, manage all client contact through to funding, and ensure payroll (daily banking) and other Manulife Bank solutions are integrated with your clients' mortgage accounts.

The Business and Insurance Lending Specialist works with your Business Development Consultant. He or she takes your client referrals for Manulife One for Business and manages all client contact. He or she also advises on which of our insurance lending solutions best fit your clients’ needs.

Phone: 1-855-518-7546

Client Services

Monday to Friday – 8am to 8pm across all time zones
Saturday – 9am to 5pm, Eastern Standard Time

If your clients have questions about our products and services or need help with their existing accounts, please have them contact our Client Services Centre:

Phone: 1-877-765-2265

If your client is hearing impaired and would like assistance, please complete the "Consent for Release of Personal Information through an Intermediary" form (AB0588E).

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